Friday, April 22, 2016

Open Letter to Enterprise Rent a Car

Dear Enterprise:

I have to love your business decision to not put a spare tire in your cars anymore. I suppose it shows confidence in the tire industry which shows the progress it has made in the last few decades.

And your further business decision to charge extra for "road rescue" service means that if your car does have a flat tire you make your customers have your cars towed to your place to get them fixed at their expense.

I suppose the calculation you make is that for the time being the number of customers you tick off and will never rent from you again is smaller than the amount you make and save in by not having good customer service.

I guess your risk management people used to work for one of the cellphone companies.

Monday, April 11, 2016

Open Letter to Berkshire Hathaway Home Services

So if I am to get this straight:

Despite me paying about $20K in rent over the next year, and you getting 10% of it (about $2000) whatever you were doing on Monday afternoon was more important than meeting with a potential client.

Well, Sissy, Berkshire Hathaway Home Services will hear of this.

Jim



Sunday, April 10, 2016

Honda Recalls 143,000 Vehicles In Japan, Image On the Rocks?

Honda Motor Co. recalled about 143,000 vehicles in Japan after air bags made by Daicel Corp. — a rival of troubled Takata Corp. — failed to deploy in an accident, Bloomberg reported Thursday. The recall followed confirmation Wednesday of a death in the U.S., the tenth involving a ruptured Takata air-bag inflator in the country.

 Link to Story






So many questions.This is the "real" version of something that happens in my you tube story (the iso9001:2015 transition playlist). What do you wager that the root cause is the same? 

Check my YouTube channel www.YouTube.com/getisohelp and click the Transition playlist (the fun starts at about part 15)